After years of in-depth analysis, Cy-Fair Federal Credit Union board members and executives recognized a shift in consumer desire and need for a fresh, modern approach to banking. As the industry begins to adapt to these demands, Cy-Fair FCU is one of the first in Houston to offer a contemporary member experience. Among the changes, which combine technological innovation with “high-touch” customer service, are credit union Financial Consultants, with tablet in hand, who stand ready to greet you at the door to discuss and assist you with your various financial needs.
Starting with our new Copperfield Financial Center, the redesigned branch model provides a more personalized, efficient, and convenient member experience. We are excited to announce that we are now ready to begin transforming our Jones Road location. Exterior upgrades and extensive interior remodeling are scheduled to start this summer. When the redesign is finished in late fall of 2019, the “new” Cy-Fair FCU Jones Road Financial Center will reopen.
“We are transforming our financial centers to better serve our members today as well as in the future as we continue to adapt and evolve.” - Cy-Fair Credit Union President and CEO, Cameron Dickey
Member Services Remain Available at Jones Road During Construction
We will be open during regular business hours for all your banking needs throughout the remodel. To accomplish this, Jones Road branch operations and member services will be temporarily moved to a portable structure on June 24th. The portable will be located in the parking lot on the north side of our Jones Road administrative building until construction is complete. We expect a one-day closure of the Jones Road branch on the Saturday, June 22nd, so furniture and equipment can be moved into the portable.
Enjoy the Hospitality Counter, Recharge at the Technology Bar
A key component of the upgraded member experience involves combining hospitality with technological innovation. At our new Jones Road Financial Center, you are invited to relax and enjoy a complimentary beverage and pastry at the hospitality counter during your visit. Charging pads at the technology bar make wireless phone charging a breeze, and a high-definition video wall further elevates your experience with music and movement.
Interactive Teller Machines (ITMs)
Innovative ITMs combine the ease and convenience of an ATM with a live teller experience. Each ITM includes a sizeable video screen that connects members in real time with a credit union associate providing face-to-face service throughout your entire transaction. The centralized teller team that serves all of our branch ITMs will be located at the Jones Road Financial Center as well.
Commercial Member Desk, Private Consultation Rooms
Our vision of contemporary banking also includes one-on-one assistance and private spaces for consultative services. A commercial member desk will assist businesses with transactions and questions, and consultation rooms will be available to all members for individualized services.
Back-office and Workplace Upgrades
Administrative areas will be modified and opened up to make better use of wasted space and foster more efficient, streamlined communication and cross-collaboration among our team members and internal departments. The Jones Road transformation will also bring both the ITM and call center areas into one central location, providing more coverage for peak business hours, better service for members, additional cost savings, and room for future growth.
Finally, with an increased emphasis on knowledgeable consultation, training rooms will be expanded and updated with teleconferencing capabilities to digitally connect our current and future branch locations. But that’s not all. As a community-based business, we are dedicated to “building good into everything we do” at Cy-Fair FCU. The new training spaces will be designed to provide local nonprofits after-hours meeting spaces to help support their work in our community.
Several changes will be made to the exterior of the Jones Road building to improve visibility and the overall member experience, and to more clearly emphasize this is the “home” of Cy-Fair FCU. The addition of an eye-catching three-story lighted tower, which will display our Cy-Fair FCU logo on all four sides, will create a new covered entrance. The tower will be illuminated at night with CFFCU-green accents to create a light-house effect as members, commuters and families running errands pass by.
In addition, large gray panels will provide a more substantial structure and covered entrance into “Cy-Fair FCU Plaza” where several community businesses office as tenants along with our credit union administrative offices. A flat display area will be added near the front entrance where we can spotlight promotions and our partnerships with area auto dealers offering discounted vehicle pricing to our members and quick and easy auto loans financed at Cy-Fair FCU.
Landscaping to maintain a green, park-like setting will complete the exterior enhancement and make the building easier to see from the road. This will include replacing a small number of the larger trees with smaller trees to help prevent future root damage to the building.
Last but not least, we believe happy employees provide better service to our members. As part of our commitment to be an employer of choice, an outside covered seating area will be added adjacent to a new employee café located inside.
Your Key Partner in Your Financial Future
With the completion of our Jones Road transformation this fall and by offering a more personalized, consultative approach to banking, Cy-Fair FCU is well-positioned to best assist you in realizing your long-term financial goals now and in the future. We appreciate your patience as we transform our location on Jones Road to better serve you.