More Efficient Service
Cy-Fair FCU is committed to putting the latest in technological advancements into the hands of our members. With the implementation of our new VTM machines, members are now experiencing quicker drive-thru transactions. This new technology is allowing us to better serve you, and we want to continue that trend.
Extended Drive-Thru Hours
We are happy to announce new extended drive-thru hours for all branches.
- Mon. - Fri. = 8 AM to 7 PM
- Saturdays = 9 AM to 3 PM
If you have any questions, please contact our Member Resource Center at 888.890.7676 or email us at firstname.lastname@example.org. You may also review the Frequently Asked Questions (FAQs) below to learn more about our VTMs.
Virtual Teller Machine FAQs
What is a Virtual Teller Machine?
A Virtual Teller Machines (VTM) looks like an ATM, the difference is that you can have a real time, face-to-face conversation with a Cy-Fair FCU Virtual Associate. Using video cameras, your image is transmitted to the Virtual Associate located at our centralized location. Cameras and speakers at our centralized location transmit the Virtual Associate image back to you. The Virtual Associate can guide you through every step of your transaction and answer questions about your accounts.
Are my transactions secure?
When speaking with a Virtual Associate through the VTM, your transaction is as secure as if you were doing a face-to-face transaction. They are processed exactly the same way. You will be asked to scan in your ID for proper identification, and a digital signature may be required to authorize your transaction request.
Why is Cy-Fair FCU using Virtual Teller technology?
At Cy-Fair FCU, we are always looking for ways to use new technology to simplify and improve the services needed by our members. Virtual Teller Machines provide you with greater convenience, just as when we introduced Online Banking and Mobile Banking. You will now be able to do your banking at non-traditional times or experience faster in-branch banking at busy times of the day by accessing a live, remote Virtual Associate. Since there are no envelopes or deposit slips to complete, the service will be faster. Consider Virtual Associates as our Express Lane.
What can I do at the video teller machine?
Almost every transaction you can do with a face-to-face teller can be done through the Virtual Teller Machines (VTM). You can make deposits, withdrawals, transfers, loan payments, cash checks, and more! There are no envelopes or forms to fill out. Plus, a copy of the check will print on the back of your receipt. Please note that our VTMs cannot accept coins.
Is there a delay when I use a Video Teller?
No, your account will be updated in real-time just as it would be at the teller line or drive-up. If you are unsure about the availability of your money, just ask your Virtual Associate during the transaction.
What happens when I cash a check or make a deposit through the Virtual Teller Machine?
Depositing cash or cashing a check through Virtual Teller Machine (VTM) is as easy as doing it with a teller inside our branch office. There are no envelopes needed, you insert the check or cash directly into the deposit slot. For cash, the machine reads and counts each bill and displays the deposit amount on screen for verification. When depositing or cashing a check, an image of your check will appear on screen. You tell the Virtual Associate what you would like to do next…deposit, receive cash back, make a payment, etc. Everything is displayed on screen to ensure accuracy. At the end of your transaction, a reduced image of your check is printed on your receipt for your records.
Are the remote video tellers Cy-Fair FCU employees?
Yes, our video tellers who we refer to as Virtual Associates are Cy-Fair FCU employees, working from our Main Office at 9601 Jones Road, Houston, Texas. In fact, you may recognize our Virtual Associates from your visits to any of our three branches.
What makes Cy-Fair FCU video tellers unique?
When you manage your finances through our unique service machines, you get all the benefits of a drive-thru teller and an ATM. Members can ask a Virtual Associate a question if they have a problem or specific need, cash a check, make a deposit: all of your typical teller transactions
It's not just a self-service option like an ATM or our Internet banking. So, if they have a more pressing need and they need help beyond what they can get from a self-service channel, we have a Virtual Associate available to them.
Sometimes you not only require the convenience of our Mobile, ATM and online banking solutions, but also the one-to-one customer service that can only be offered by one of our Virtual Associates.